Shipping policy
Shipping Policy
Last Updated: May 22, 2026
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
Shipping Times
Estimated delivery times:
- United States: 5–15 business days
- Canada: 7–20 business days
- International: 10–30 business days
Delivery estimates are not guaranteed and may vary depending on carrier performance, customs processing, weather conditions, and other factors beyond our control.
Order Tracking
When available, tracking information will be provided via email after shipment.
Please allow up to 72 hours for tracking information to update after receiving your shipping confirmation.
Multiple Shipments
Items ordered together may arrive separately depending on inventory availability and fulfillment location.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
ThisIsHiraeth is not responsible for delays, losses, or additional shipping charges resulting from incorrect address information provided at checkout.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at support@thisishiraeth.com and we will assist in investigating the shipment.
2. Privacy Policy
This is legally important because Shopify, payment processors, and many advertising platforms expect it.
Privacy Policy
Last Updated: May 22, 2026
Information We Collect
When you visit our website, we may collect:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information
- IP address
- Browser information
- Device information
How We Use Your Information
We use information to:
- Process orders
- Fulfill shipments
- Communicate with customers
- Improve website performance
- Prevent fraud
- Comply with legal obligations
Payment Information
Payment information is processed securely through third-party payment providers.
ThisIsHiraeth does not store complete payment card information on our servers.
Marketing Communications
Customers may opt into receiving promotional emails.
You may unsubscribe at any time using the unsubscribe link included in our communications.
Data Security
We implement reasonable safeguards designed to protect customer information.
However, no method of internet transmission or electronic storage is completely secure.
Third-Party Services
We may use third-party providers including:
- Shopify
- Payment processors
- Shipping carriers
- Analytics providers
- Marketing platforms
These providers may have access to information necessary to perform their services.
Contact
Questions regarding privacy practices may be directed to:
support@thisishiraeth.com
3. Contact Information Page
Simple.
Contact Us
Questions? We’re happy to help.
Email: support@thisishiraeth.com
Our customer support team aims to respond within 1–2 business days.
Please include your order number if your inquiry relates to a purchase.