Refund policy

Return & Refund Policy

Last Updated: May 22, 2026

At ThisIsHiraeth, we want every purchase to feel simple and worry-free. If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

  • Be unused and in their original condition
  • Include original packaging when possible
  • Not show signs of excessive wear, damage, or misuse

Certain items may not be eligible for return due to hygiene, safety, or supplier restrictions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review the claim and provide a replacement or refund when appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times vary by bank and payment provider.
  • Most refunds appear within 5–10 business days after approval.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

All items must be returned to this address: 8848 NOLLEY Ct Apt218  Charlotte, NC 28270

Customers are responsible for return shipping costs unless:

  • The wrong item was received
  • The item arrived damaged or defective
  • The return was caused by our error

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable digital products
  • Final sale or clearance items
  • Personal care products where applicable
  • Any item marked as non-returnable on the product page

Order Cancellations

Orders may be canceled before they are processed and shipped.

Once an order has been shipped, it can no longer be canceled and must follow the standard return process.

Lost Packages

If a package is marked as delivered but cannot be located, please contact the shipping carrier first.

If you still need assistance, contact us and we will work with you to investigate the issue.

Contact Us

For return and refund requests, please contact:

Email: support@thisishiraeth.com

Please include your order number and any relevant details regarding your request.

ThisIsHiraeth reserves the right to refuse returns that do not meet the conditions outlined in this policy.